Overview

Kurmi for Cisco is a comprehensive Unified Communications (UC) management platform designed to simplify and automate the administration of Cisco's collaboration solutions. It offers a centralized interface to manage user provisioning, device configurations, and service assignments across various Cisco platforms, including CUCM, Unity Connection, Webex Calling, and Contact Center solutions. By integrating with systems like Active Directory and ServiceNow, Kurmi enables zero-touch provisioning and streamlines daily operations, reducing administrative overhead and operational costs.

Features and Capabilities

• Unified Management Interface: Provides a single-pane-of-glass to oversee the entire Cisco UC ecosystem, eliminating the need to navigate multiple administrative portals.
• Automated Provisioning: Facilitates full-cycle, zero-touch provisioning through integrations with Active Directory, ServiceNow, and HR systems, ensuring efficient user onboarding and offboarding.
• Bulk User Management: Allows administrators to manage end-users in bulk, streamlining mass operations and reducing manual tasks.
• Real-Time DID Tracking: Enables real-time tracking of Direct Inward Dialing (DID) number assignments, ensuring accurate number management.
• API Triggers: Supports API triggers to extend provisioning actions beyond Cisco platforms, enhancing flexibility and integration capabilities.
• Role-Based Access Control (RBAC): Implements advanced RBAC to delegate routine tasks to helpdesk staff, local administrators, or HR assistants, while maintaining security and control.
• Migration Support: Assists in migrating from on-premises systems like CUCM to cloud-based solutions such as Webex Calling, offering tools to manage transitions at the organization's pace.
• Compatibility with Cisco Solutions: Natively supports a range of Cisco products, including CUCM, Unity Connection, IM & Presence, Webex Calling (Multi-Tenant and Dedicated Instance), UCCx, PCCE, and BroadWorks.
• Operational Efficiency: Demonstrates significant productivity benefits, with reported savings of up to 78% on operational costs and 85% time savings on daily MACDs (Moves, Adds, Changes, Deletes).
• Alternative to Cisco Prime Collaboration Provisioning: Serves as a modern replacement for the now end-of-life Cisco Prime Collaboration Provisioning tool, offering enhanced features and support.