Overview

The Kurmi Provisioning Suite for Cisco Unified Communications Suite is designed to streamline and automate the management of Cisco's UC platforms, including Cisco Unified Communications Manager (CUCM), Unity Connection, and IM & Presence. By providing a centralized interface, Kurmi reduces the complexity associated with user onboarding and offboarding, device provisioning, and routine administrative tasks. This not only enhances operational efficiency but also minimizes the potential for human error, ensuring a more reliable and scalable UC environment.

Features and Capabilities

• Unified Management Interface: Centralizes control of CUCM, Unity Connection, and IM & Presence, allowing administrators to manage all aspects of the UC environment from a single pane of glass.
• Automated Provisioning: Facilitates zero-touch provisioning by integrating with systems like Active Directory and ServiceNow, enabling automatic user account creation and configuration.
• Real-Time DID Management: Provides real-time tracking and assignment of Direct Inward Dialing (DID) numbers, ensuring efficient number management.
• Bulk Operations: Allows administrators to perform mass operations, such as batch user provisioning or updates, reducing manual workload.
• Role-Based Access Control (RBAC): Implements granular access controls, enabling delegation of specific administrative tasks to helpdesk staff or other roles without compromising security.
• Self-Service Portal: Empowers end-users with a portal to manage functions like call forwarding, password resets, and remote phone control, decreasing dependency on IT support.
• Template-Based Configuration: Supports the creation of user and site templates for consistent and rapid deployment of services across different departments or locations.
• Integration Capabilities: Offers API triggers to extend provisioning actions beyond Cisco environments, facilitating integration with other enterprise systems.
• Scheduling and Rollback Features: Enables administrators to schedule changes and provides rollback options to revert to previous configurations if necessary.
• Multi-Tenant Support: Designed to cater to Managed Service Providers (MSPs) with capabilities to manage multiple customer instances from a unified interface.