Overview

Kurmi for Avaya Aura® Unified Communications is designed to streamline and automate the management of the entire Avaya Aura suite. By consolidating various administrative tasks into a single, user-friendly interface, it reduces the complexity associated with managing Avaya's Communication Manager, Session Manager, System Manager, and Call Center Elite. This unified approach enhances efficiency, minimizes errors, and accelerates user onboarding and offboarding processes. Kurmi's integration capabilities with systems like Active Directory and ServiceNow further enable seamless operations across IT environments.

Features and Capabilities

• Unified Interface: Manage all Avaya services from a single platform, eliminating the need to navigate multiple admin portals.
• Zero-Touch Provisioning: Automate user provisioning processes through integrations with Active Directory and ServiceNow.
• Real-Time DID Management: Efficiently manage Direct Inward Dialing numbers across multiple locations or clusters.
• API Triggers: Extend provisioning actions beyond Avaya systems using API integrations.
• Bulk Management: Perform mass operations, such as updates or modifications, across numerous users simultaneously.
• Role-Based Access Control (RBAC): Define user roles and permissions to delegate administrative tasks securely.
• Scheduling and Rollback: Plan operations in advance and revert changes if necessary, ensuring flexibility and control.
• Support for Avaya Call Center Elite: Manage contact center users, assign skills, and configure routing operations efficiently.
• User Profile Templates: Create templates based on functions, teams, or sites to standardize user configurations.
• Integration with IT Systems: Seamlessly connect with ITSM tools and HR systems to synchronize user data and operations.