Automotive CRM Software for the Auto Repair Industry

KUKUI’s CRM module allows auto repair shops, tire shops, quick lubes, collision repair shops, and other automotive industry professionals to access customer data, track their progress through the sales pipeline, and improve customer retention through text, email, and phone call tracking. Our core auto repair CRM features include:

• Phone call tracking & data insights
• Email list development & campaign management
• Review management
• Customer analytics dashboard

Live Online Scheduling

Integrated into My Garage, our Live Scheduler lets your customers and prospects book appointments online using a highly configurable calendar and services that you manage. With Live Scheduler, your customers can:

• Select from different services that your shop offers
• See what appointments are available that work with their schedule
• Book & modify service appointments online

KUKUI’s My Garage

Integrated into our CRM, KUKUI’s My Garage gives your customers a dashboard with a comprehensive view of their vehicle's service history and recommended services. With My Garage, your customers can:

• Review upcoming service appointments
• Dive into their vehicle's service history
• Discover and act on those previously missed service recommendations

A CRM That Provides Customer Phone Call Tracking

Features:

• **Answer rate by hour and by day: **Hovering over the answer rate on the leads module now shows a graph displaying answer rate by hour or day
• **Call Classification (Answering machine detection): **Using machine learning, we now automatically detect if a phone call was answered by a person or by an answering machine with a 93%+ accuracy. This allows shop owners to accurately track how well staff is answering the phone throughout the day
• **Automatic Robo call detection and blocking: **Spam callers are now automatically marked in the leads module and can now be blocked from calling tracking numbers

Analyze Shop Performance with Enhanced Features & Lead Funnel Analysis

Features:

• **Enhanced code: **Pre-calculation was introduced to improve performance
• **Dials: **Additional performance dials added: Parts to Total Orders Revenue, Labor To Total Orders Revenue & Parts Gross Profit
• **Export Lead Funnel: **The lead funnel can now be exported
• **Google Ads long term revenue: **When a customer comes in initially from Google Ads, the CP now tracks when they come in again, allowing for a more accurate, long-term calculation of ROI for advertising dollars spent with Google

Allowing repair shops to communicate with their customers easier

Features:

• **Email Blast Wizard: **Ability to create an email blast quickly using built-in templates
• **Default campaign Creation: **Ability to create campaigns with default settings by selecting which campaigns you like
• **Add Test Email Step in wizard: **Add ability to test email campaigns in editor by sending a test email
• **Import Email Address list: **Import list with customers to replace the original recipients of the email blast

Take control of your auto repair shop’s online reputation

You can now set up your review request campaigns to go out via email or via our text messaging system. Send messages whenever you like and however you like! Call your marketing director for further information on how to get advantage of this new feature.

Social and demographic customer analytics reinvented

With our updated “Customers” module you can now visually analyze your customer data with a few clicks. See which neighborhood brings in your best customers, and which marketing method may be the best for a particular area around your shop.