Kommunicate is an AI-based automated customer service tool designed to provide real-time interaction with customers, resolving their queries and enhancing their experience. It offers 24/7 support with instant replies to customer inquiries. The platform includes a codeless chatbot builder, allowing users to create custom chatbots for their websites without any coding knowledge. It also supports codeless integration with popular chatbot platforms like Dialogflow CS & EX, Amazon Lex, and IBM Watson, as well as custom bots. A key feature is the chatbot-to-human handoff, which automatically transfers inquiries to a live agent when the chatbot cannot resolve the query. Kommunicate is an all-in-one platform that enables chatbot deployment across multiple channels, including Facebook, WhatsApp, and Line.

Features & Benefits

• 24/7 Customer Support: Provides instant replies to customer queries around the clock.
• Codeless Chatbot Builder: Allows creation of custom chatbots without requiring any coding skills.
• Multi-Platform Integration: Integrates with popular platforms like Dialogflow, Amazon Lex, and IBM Watson, and supports custom bots.
• Chatbot to Human Handoff: Seamlessly transfers complex queries to live agents when the chatbot cannot assist.
• Omnichannel Deployment: Enables deployment of chatbots on various platforms such as Facebook, WhatsApp, and Line.