Overview

Inbenta Knowledge is an AI-driven knowledge management platform designed to centralize and streamline access to information across organizations. By breaking down information silos, it consolidates data from multiple sources into a single platform, ensuring that both employees and customers can access the right information promptly. This leads to significant time savings, reduced repeat inquiries, and lower operational costs. The platform leverages Inbenta's proprietary Neuro-Symbolic AI to understand user intent, even in the presence of ambiguity or misspellings, ensuring accurate and relevant responses.

Features and Capabilities

• AI-Powered Search: Utilizes Natural Language Processing (NLP) to understand user queries beyond keyword matching, delivering contextually relevant results.
• Multilingual Support: Offers support for multiple languages, catering to a global user base.
• Content Management: Provides tools for creating, editing, and organizing content, including FAQs, how-to articles, and training materials.
• Helpsite Manager: Enables the creation and management of help sites without the need for coding or hosting, facilitating easy deployment.
• Real-Time Analytics: Offers dashboards to monitor content performance, user interactions, and identify knowledge gaps.
• Customizable Branding: Allows for personalization of the user interface to align with organizational branding.
• Responsive Design: Ensures accessibility across various devices, providing a seamless user experience.
• Integration Capabilities: Supports integration with other systems and platforms, enhancing workflow automation and data synchronization.
• Explainable AI: Provides insights into AI decision-making processes, promoting transparency and trust.
• Scalability: Designed to grow with the organization, handling increasing volumes of data and user interactions efficiently.