Overview

Squirro's Knowledge Management Solution is an AI-driven platform designed to transform how enterprises manage and utilize their data. By integrating artificial intelligence, machine learning, and knowledge graph technologies, Squirro connects disparate internal and external data sources, providing a unified access point for efficient information retrieval and actionable insights. This integration enhances productivity, decision-making, and customer experience by streamlining knowledge management processes. Organizations leveraging Squirro's solution have reported up to a 90% improvement in search efficiency, translating to a 40% increase in overall company productivity and saving more than 264 hours per employee annually.

Features and Capabilities

• Advanced Search Functionality: Utilizes AI-enhanced search capabilities, including type-ahead suggestions and synonym recognition, to deliver precise results quickly.
• Knowledge Graph Integration: Employs semantic knowledge graphs to understand and map relationships between data points, enhancing the relevance and accuracy of retrieved information.
• Subject Matter Expert Finder: Identifies and connects users to internal experts based on data insights, facilitating knowledge sharing and collaboration.
• Crowdsourced Knowledge Generation: Encourages user contributions to the knowledge base, enriching the organization's collective intelligence.
• Flexible Access Options: Provides access through standalone dashboards, embedded views in applications like CRM or ITSM systems, and integration with third-party systems, ensuring adaptability to various workflows.
• Enterprise-Grade Security: Ensures data protection with ISO 27001 compliance, GDPR adherence, strong access controls, and regular third-party penetration testing.
• Enhanced Productivity Tools: Features tools like intelligent insights and reporting to streamline administrative tasks and support decision-making processes.
• Scalability and Customization: Designed to scale with organizational growth and customizable to meet specific industry or departmental needs.