Overview

WorkFusion’s Know Your Customer (KYC) solution is part of its Intelligent Automation Cloud platform. It streamlines and automates every phase of customer due diligence—from initial onboarding to ongoing refresh—using AI-powered bots and machine learning. This cloud-based solution integrates seamlessly with existing customer lifecycle management (CLM) systems and external data sources to verify identities, screen names for sanctions and PEPs, monitor adverse media, assess source of wealth, and manage document flow. By automating up to 60–80% of manual tasks, WorkFusion reduces operational costs, improves SLA compliance, and accelerates customer onboarding.

Features and Capabilities

• Identity & Document Verification: AI models extract and validate data from passports, IDs, and documents, checking consistency across multiple sources.
• Name Screening & Sanctions/PEP Monitoring: Bots flag issues and support analysts with efficient review workflows.
• Adverse Media Monitoring: Continuously scans for negative news and alert triggers using ML agents.
• Source-of-Wealth Analysis: Automates wealth origin assessments, improving compliance accuracy.
• Document Handling Automation: Ingests, classifies, validates, and routes documents through email and CLM systems; forwards exceptions to analysts.
• Pre-Built Integrations: Out-of-the-box connectors to CLM platforms like Fenergo, Pega, Appway, and internal email/repository systems.
• Human-in-the-Loop Interface: Employees manage exceptions and train AI bots in a unified interface—no coding required.
• Continuous Learning Framework: Models improve over time as bots learn from exceptions and user feedback.
• Analytics & Risk Governance: Dashboards offer insights across SLA performance, automation accuracy, automation ROI, and model risk.
• Scalable Intelligent Process Automation: Designed for enterprise deployment, enabling end-to-end automation and orchestration.