Knack Brava – B2B Self-Service Portal

Knack Brava is a comprehensive B2B self-service portal designed to streamline ordering, quoting, and collaboration across manufacturers, distributors, channel partners, and customers. Built on SAP Commerce Cloud and integrated with SAP ERP, ECC, S/4HANA, and SAP Sales and Service Cloud, it enables omnichannel engagement, real-time visibility, and scalable digital commerce. The platform supports rapid deployment, reduces service costs, and enhances customer experience through intuitive tools and automation.

Features

• Self-service product catalog with advanced search and navigation
• Draft orders, omnichannel quotes, and collaborative ordering
• Role-based access for administrators, managers, reps, and customers
• Real-time order tracking, invoice access, and service ticket integration
• Product configuration, pricing visibility, and inventory management
• Quote referencing, audit trail, and legal traceability
• Mobile-optimized interface for virtual selling and remote collaboration
• Product fact sheets, specification documents, and marketing assets
• GDPR and CCPA compliance for data privacy
• Integration with SAP and other ERP, CPQ, and commerce systems

Capabilities

• Enables rapid deployment of self-service portals for SAP Cloud ERP users
• Supports scalable microsite creation for partners and customers
• Facilitates accurate quoting and order validation across channels
• Enhances collaboration between buyers, sellers, and internal teams
• Automates approval workflows and supports in-email approvals
• Customizable platform tailored to industry-specific needs
• Reduces billing errors and improves quote conversion rates
• Provides real-time access to post-sales data and documents
• Improves time-to-quote and customer satisfaction
• Supports virtual selling and remote engagement

Benefits

• Faster go-live and reduced time-to-value
• Lower support volumes and cost-to-serve
• Increased sales velocity and quote accuracy
• Enhanced customer trust and reduced write-offs
• Improved operational efficiency and partner enablement
• Seamless omnichannel experience across devices
• Higher ROI through solution adoption and scalability
• Strengthened B2B network and channel relationships
• Minimal IT effort with no need for custom integration
• Future-ready digital transformation without backend disruption