KIBO Order Management is a cloud‑native, extensible OMS designed to power modern omnichannel commerce by offering real‑time inventory visibility, intelligent order routing, and seamless fulfillment across all channels. Built on a composable, API‑first architecture, it helps retailers and brands unify inventory, optimize fulfillment operations, and improve customer experiences. The solution supports BOPIS, ship‑from‑store, endless aisle, and curbside pickup, enabling retailers to deliver flexible fulfillment at scale.

Features

Real‑Time Inventory Visibility

• Centralized visibility into inventory across warehouses, stores, drop‑ship partners, and distribution centers.
• Accurate ATP (Available‑to‑Promise) capabilities, reducing stockouts and overselling. Intelligent Order Routing & Fulfillment Optimization
• Rule‑based orchestration engine considers proximity, inventory levels, labor, cost, and SLAs.
• Automated routing to the optimal fulfillment location.
• Support for advanced fulfillment workflows including BOPIS, curbside, ship‑from‑store, and endless aisle. Store Fulfillment Suite
• Streamlined in‑store pick, pack, ship workflows.
• Mobile tools for store associates to manage fulfillment tasks.
• Support for workforce assignment and operational efficiency. Customer Service Tools
• Centralized customer order view for support teams.
• Easy modification, cancellation, returns, and re‑shipments.
• Real‑time order tracking and communication tools. Composable, Extensible Architecture
• Built on microservices and APIs for flexibility.
• Modular components that can be deployed independently.
• Easy integration with ecommerce systems, POS, ERP, and warehouse systems.

Benefits

Improve Omnichannel Fulfillment Efficiency KIBO OMS reduces delivery times and costs by optimizing routing decisions and increasing fulfillment flexibility. Deliver Better Customer Experiences Real‑time inventory accuracy, reliable fulfillment, and faster delivery lead to higher customer satisfaction and fewer service issues. Scale Without Operational Bottlenecks Cloud‑native elasticity supports fluctuating demand, seasonal peaks, and enterprise complexity across multi‑node fulfillment networks. Lower Costs Through Intelligent Optimization By selecting the most efficient fulfillment node, KIBO helps reduce shipping costs, labor inefficiencies, and manual decision making. Greater Agility With a Composable OMS Organizations can modernize gradually—adding modules, integrating new systems, and evolving processes without replacing their entire backend