Overview

Khoros Communities is a comprehensive community management software designed to help digital-first businesses build and scale online communities efficiently. By providing a centralized platform, it enables customers to seek assistance, share ideas, and engage with peers and brands, thereby enhancing customer satisfaction and loyalty. With over 25 years of experience and numerous successful implementations, Khoros offers a solution that reduces service costs, increases customer lifetime value, and drives innovation.

Features and Capabilities

• Community Content Management: Organize and manage content effectively to ensure users can easily find relevant information.
• Community Moderation: Implement tools to monitor discussions, enforce guidelines, and maintain a positive environment.
• Community Automation: Automate routine tasks to enhance efficiency and allow focus on strategic initiatives.
• Community Interaction Styles: Offer various engagement formats, such as forums, blogs, and Q&A, to cater to diverse user preferences.
• Community Listening: Monitor conversations to gain insights into customer needs, emerging trends, and potential issues.
• Community Gamification: Incorporate game-like elements to motivate participation and reward active members.
• Community Analytics: Access in-depth analytics to measure engagement, track performance, and inform decision-making.
• Community Design: Utilize design tools to create a brand-consistent community without the need for custom coding.