Finvi's Katabat platform is a comprehensive, cloud-based debt collection software designed for banks, lenders, and enterprises. It offers omnichannel orchestration, machine learning capabilities, built-in compliance features, and a powerful strategy engine. The platform aims to maximize revenue recovery, shorten the customer payment journey, and provide a personalized experience for customers while ensuring security and compliance.

Key Features

Smart Pre-trained Machine Learning Customizes end-to-end experiences

• Adapts with experience to optimize collections
• Provides one-on-one experiences at scale

Omnichannel Orchestration Enables flexible communication across channels

• Includes email, SMS, voice, and print options
• Increases collection rates through preferred channels

Sophisticated Strategy Engine Combines decision-tree and workflow capabilities

• Allows design of personalized customer experiences
• Delivers higher collection rates quickly

Built-in Compliance Engine Mitigates risk and maintains compliance

• Fully auditable system
• Customizable rules for every jurisdiction

Robust Security Protects data and reputation

• Adheres to PCI DSS, SOC 2, and GDPR standards
• Safeguards against ransomware and cyberattacks

Benefits

Increased Revenue Recovery Improves collection rates and efficiency

• Shortens customer payment journey
• Optimizes dollars collected through personalized strategies

Enhanced Customer Experience Delivers personalized interactions

• Enables communication through preferred channels
• Provides an easy-to-use interface for customers and agents

Improved Operational Efficiency Streamlines collection processes

• Automates workflows and decisioning
• Reduces manual effort and errors

Risk Mitigation Ensures compliance and data protection

• Built-in compliance features reduce legal risks
• Robust security measures protect sensitive information