KACE Service Desk is a complete ticket management solution designed for IT organizations of all sizes. With features like a self-service portal, guided workflows, and built-in discovery tools, it streamlines ticket management and reduces IT team workload. Users can resolve issues independently using the knowledge base or submit tickets via phone, email, or web. Integrated reporting helps track performance and compliance, making it an essential tool for efficient IT service management. Features/Add-Ons:

• Discovery & Inventory: Automatically detect hardware and software across the network for a comprehensive IT inventory.
• Customizable Ticket Management: Tailor ticket fields, workflows, and SLAs to meet your organization’s needs.
• Predefined Workflows: Automate ticket resolution with customizable workflows to ensure timely and compliant responses.
• Self-Service Portal: Empower users to resolve issues, download software, and find information without IT intervention.
• Reporting & Metrics: Track performance with custom dashboards and reports, ideal for audits and compliance.
• Mobile Integration: Integrate with the KACE Go Mobile App for on-the-go incident management.
• Unlimited Technician Access: Scale your IT solution without additional fees for technicians, users, or queues.