IVR for Seamless Call Tracking, Routing and Recording

An Internet-based calling system-IVR, built within the education CRM that seamlessly tracks, records, and routes counsellor calls with a virtual number.

Build the Calling Flow with a Virtual Number

Assign a unique DID (Direct Inward Dialing) number to your institute and create a central hub for all incoming calls, improving accessibility and efficiency.

Key Features 

• Unique numbers that look like STD codes allow you to establish a local presence in multiple regions.
• Some numbers exactly look like your mobile number to enhance familiarity and encourage increased call responsiveness.
• You can also choose from toll-free numbers to minimize call costs for your students and provide them with a cost-effective way to reach your institute.

Seamless Routing of Inbound Calls

Customize your IVR system to direct calls either to counsellors first and then to students, or the other way around, depending on your specific needs.

Key Features 

• Direct incoming calls efficiently to designated counsellors using Call forwarding, ensuring adherence to predefined rules or criteria.
• Use Round Robin to distribute leads among counsellors sequentially, optimizing workload and response times.
• Streamline lead management with the Sticky Agent feature, ensuring that leads are seamlessly directed to the rightful lead owners.

Mobile Independent Advance Features

With our softphone calling feature, agents can make calls directly from their laptop or desktop, eliminating mobile device dependency and improving accessibility.

Key Features:

• Streamline calls by eliminating manual dialling with our built-in Click-to-Call feature, enhancing counsellor productivity.
• Automatically capture missed calls to ensure no opportunity is lost and enable prompt follow-up.
• Instantly access lead information and interaction history for effective communication through Smart caller dialogue.

Reporting and Analytics for In-Depth Insights

Harness the power of data to optimize your institute’s communication strategies, increase efficiency, and provide the best possible support to your students.

Key Features:

• Monitor call handling times, conversion rates, and overall productivity to ensure your admissions team is operating at its best.
• Review call recordings to evaluate the quality of counselling and ensure that your students receive the best support.
• Create customized reports on a daily, weekly, or monthly basis to keep a close eye on your institute’s performance.