iVend Application & Infrastructure Management offers modern retailers a fully managed cloud service designed to simplify their IT operations. By taking responsibility for the underlying infrastructure and applications, iVend allows retailers to concentrate on delivering superior customer experiences. This solution enhances resiliency, lowers the total cost of ownership, and reduces IT overhead. Key benefits include faster and simpler deployments, superb security enhancements, improved channel operations, greater supply chain visibility, better merchandising decisions, personalized customer service, and deeper insights into business performance. The all-inclusive subscription service provides complete retail management for any sized retailer, covering iVend License Subscriptions, SQL Licenses, and Windows Server Licenses, along with comprehensive support, delivery, and management. It significantly minimizes infrastructure costs by eliminating the need for on-premise servers and related hardware, and reduces the demand for additional IT and database administration headcount. The service ensures high availability for database instances, avoiding costly system downtime with a 100% committed uptime guarantee, and includes effective database management such as performance tuning and backups. Expert support is provided directly through the iVend Service Portal, with committed L1, L2, and L3 support from knowledgeable iVend Retail Engineers and Product Specialists, including continuous monitoring of replication and integration queues.

Features & Benefits

• Fully Managed Cloud Services: Handles retail infrastructure and applications, allowing focus on customer experience.
• Reduced IT Overhead & Costs: Eliminates on-premise hardware investments and reduces the need for IT administration headcount.
• High Availability & Uptime: Ensures database instances are configured for high availability with a 100% committed uptime guarantee.
• Expert Support & Monitoring: Provides direct access to expert L1, L2, and L3 support and continuous monitoring of system queues.