Overview:

Ivanti Neurons for Service Mapping offers dynamic visualizations of IT service relationships and dependencies, supporting IT service management (ITSM) by discovering and mapping infrastructure and application connections across data centers and cloud environments. It helps organizations manage change and incident management by integrating with the Configuration Management Database (CMDB) for accurate asset tracking. The solution uses AWS services such as CloudWatch for monitoring, with additional features like load balancing and Virtual Private Cloud (VPC) for security and scalability. It ensures business continuity by identifying service risks and supporting rapid recovery from disruptions​.

Features and Benefits:

Capabilities

• Automated Discovery: Uses agentless probes to continuously map servers, network devices, and virtual environments in real time.
• Service Dependency Mapping: Visualizes how business services are linked to infrastructure, identifying key dependencies.
• Seamless Integration: Integrates with ITSM solutions and CMDBs to ensure accurate, up-to-date service maps.

Features

• Real-time Mapping: Automatically updates service maps to reflect changes and new dependencies.
• Comprehensive Discovery: Identifies both on-premises and cloud infrastructure and devices.
• Service Modeling: Creates detailed models to evaluate the impact of changes or incidents.
• Cloud and Hybrid Support: Provides visibility across multi-cloud and hybrid environments.

Benefits

• Faster Incident Management: Helps assess the impact of changes and incidents quickly, reducing downtime.
• Increased Efficiency: Automation streamlines discovery and mapping, keeping data current.
• Enhanced Continuity: Identifies risks early, minimizing disruptions and maintaining service delivery.
• Scalability: Adapts to growing infrastructures in both cloud and on-prem environments.