Help where and when you need it When users experience problems on their mobile devices, resolving them can be a tricky process if the help desk agent can’t see what’s going on. Relying solely on user descriptions of the problem can be frustrating, time-consuming, and unproductive.
Vendor
Ivanti
Company Website
Overview:
Ivanti Help@Work provides remote IT support by allowing mobile employees to quickly share their screens with help desk agents via iOS or Android devices. This eliminates the need for users to describe issues, helping agents resolve problems faster. Key features include remote screen viewing, real-time support, custom branding, and compatibility with various networks. It helps reduce downtime, cut costs, and offers seamless support inside and outside corporate firewalls.
Features and Benefits:
Capabilities:
- Remote IT support for mobile employees
- Real-time screen sharing for faster issue resolution
- Compatibility with iOS and Android devices
- Secure operation inside and outside corporate firewalls
Features:
- Screen viewing and control by help desk agents
- Custom branding for a personalized experience
- Integration with multiple networks and systems
Benefits:
- Reduces downtime by resolving issues quickly
- Minimizes IT support costs
- Enhances user experience with quick, hands-on support