ITSM Designer is a graphical, web-based environment that enables users to customize and evolve the iTop ITSM and CMDB platform. It allows the design, testing, and deployment of modifications—such as new classes, attributes, validation rules, and user rights—without requiring programming skills or knowledge of underlying technologies. The tool is intended to streamline and secure the process of adapting IT service management processes to changing business needs, ensuring compatibility and independence from proprietary constraints.

Key Features

Graphical Customization Modify iTop’s data model, interface, and workflows visually.

• Add classes, attributes, and relationships.
• Customize interface elements like logos and page layouts.

No Programming Required Empower teams without technical skills to adapt iTop.

• No need for PHP, XML, or MySQL expertise.
• All modifications are made through a graphical interface.

Integrated Testing and Validation Ensure safe and reliable changes before production.

• Test modifications on production data copies.
• Built-in consistency checks and validation rules.

User and Access Management Control and update user groups and permissions.

• Define user groups and access rights.
• Update permissions for object classes.

Workflow and Ticket Management Adapt ticketing processes to business needs.

• Create states, timers, and transition rules for tickets.

Environment Management Manage development, integration, and production transitions.

• Control and validate changes across different environments.

Branding and Presentation Align iTop with corporate identity.

• Customize branding and data presentation rules.

Open Source and Compatibility Maintain independence and future-proof customizations.

• All changes are open source and guaranteed for upward compatibility.

Benefits

Agility in ITSM Evolution Quickly adapt ITSM processes to business changes.

• Reduce time-to-production for new requirements.
• Avoid complex and rigid solutions.

Risk Reduction Safe deployment of changes through validation and testing.

• Minimize errors in production.
• Ensure secure and controlled modifications.

Cost and Resource Efficiency Lower technical barriers and reduce reliance on developers.

• Empower non-technical staff to manage customizations.
• Save on development and maintenance costs.

Vendor Independence Retain control and flexibility with open source, non-proprietary changes.

• Avoid vendor lock-in.
• Ensure long-term sustainability.