Device42 is a software solution designed to enhance IT Service Management (ITSM) by providing comprehensive discovery and dependency mapping capabilities. It helps organizations manage their IT assets more effectively, optimize configurations, and maintain ITIL compliance standards. Device42's advanced features include automated discovery of IT infrastructure, detailed dependency mapping, and integration with leading ITSM platforms.

Key Features

• Automated Discovery: Uses multiple protocols to discover physical and virtual assets, including business applications and storage resources.
• Dependency Mapping: Visualizes complex relationships between configuration items to improve incident response and change management.
• Configuration Management Database (CMDB): Continuously updates CI data for operational excellence.
• Software License Management: Simplifies compliance and cost management.
• IP Address Management: Optimizes network operations with centralized IP visibility.
• SSL Certificate Management: Automates discovery and tracking to mitigate downtime risks.
• EnrichAI: Employs AI to standardize and enrich CI data for better lifecycle management.
• Integration with ITSM Platforms: Seamlessly integrates with platforms like Jira Service Management, Freshworks, and ServiceNow.

Benefits

• Improved Efficiency: Automates manual discovery processes, reducing errors and enhancing data accuracy.
• Enhanced Visibility: Provides comprehensive insights into IT infrastructure, facilitating informed decision-making.
• Streamlined Operations: Integrates with ITSM tools to offer a unified data experience, improving response times and reducing downtime.
• ITIL Compliance: Supports adherence to ITIL best practices through robust SACM capabilities.