Overview

Xurrent’s IT Operations Management (ITOM) delivers end‑to‑end visibility across on‑premises, cloud, and hybrid environments. It leverages AI‑driven insights and automated remediation to detect, repair, and prevent IT incidents before they impact business operations. It tightly integrates with their ITSM platform to streamline workflows, reduce downtime, and optimize resource usage—transforming reactive operations into a proactive, intelligent service function.

Features and Capabilities

• **Full‑Stack Visibility: **Gain holistic visibility into infrastructure and services across on‑premise and cloud environments, including assets, applications, and network components.
• **AI‑Driven Insights & AIOps: **Use generative AI and machine learning to triage alerts, detect anomalies, predict issues, reduce noise, and facilitate automated incident resolution.
• **Automated Remediation: **Automagically repair issues and prevent disruptions with orchestration workflows that minimize manual intervention.
• **Incident Management Integration: **Unified incident lifecycle—from alerting and notification to root‑cause analysis and remediation—delivered in a single platform.
• **CMDB & Service Mapping: **Build and manage a Configuration Management Database (CMDB), map service dependencies, and maintain accurate service‑impact visibility.
• **Event Management & Log Analytics: **Consolidate and correlate events from multiple monitoring tools; leverage real‑time log analytics to speed up problem resolution.
• **Metric Intelligence & Synthetic Monitoring: **Proactively monitor infrastructure health and simulate availability around the clock to spot degradation early.
• **Cloud Optimization & Governance: **Automate delivery and governance of cloud services with controls, cost‑efficiency, and continuous compliance.
• **Unified Platform Delivery: **Seamless connection between ITOM and ITSM, enabling responders to handle service tickets, workflows, analytics, and automations all in one system.