ServiceNow IT Operations Management (ITOM) is a comprehensive SaaS solution that enables organizations to gain visibility into their IT infrastructure, predict and prevent issues, and automate resolutions. It provides a unified platform for managing IT operations across on-premises, cloud, and hybrid environments, leveraging AI and machine learning capabilities to enhance service delivery and operational efficiency.

Key Features

Comprehensive IT Discovery Gain holistic visibility into your entire IT estate

• Automated discovery of on-premises, cloud, and serverless environments
• Management of TLS certificates and firewall policies on a single platform

Service Mapping Understand relationships between IT components and business services

• Create intuitive service maps with multiple options
• Visualize the impact of changes on application services

AIOps and Event Management Predict and prevent issues using artificial intelligence

• Reduce event noise and gain insights into business service health
• Analyze telemetry and log data to identify anomalies and automate resolutions

Benefits

Improved Service Reliability Enhance the stability and performance of IT services

• Predict and prevent outages before they impact users
• Reduce mean time to repair (MTTR) with automated remediation

Enhanced Operational Efficiency Streamline IT operations and reduce manual effort

• Automate essential processes and workflows
• Unify teams and drive compliance across IT functions

Accelerated Cloud Adoption Simplify and optimize cloud operations

• Automate cloud service delivery and maintain continuous governance
• Gain visibility into multicloud and hybrid deployments