ISL Online is a remote desktop application that enables secure, reliable remote support and unattended access to computers and mobile devices from anywhere. It is designed for IT professionals, help desks, and organizations needing to manage or troubleshoot remote systems efficiently. The platform offers both cloud-based and self-hosted deployment options, allowing businesses to tailor the solution to their security and operational requirements. ISL Online emphasizes strong security with end-to-end encryption, ISO/IEC 27001:2022 certification, and advanced access controls. Its intuitive interface and broad device compatibility make it suitable for organizations of all sizes and industries.

Key Features

Remote Access & Support Provides secure, real-time access to remote computers and mobile devices for troubleshooting and support.

• On-demand and unattended access
• Multi-session handling
• Cross-platform support (Windows, Mac, Linux, iOS, Android)

Administration & Management Centralized tools for managing users, sessions, and device access.

• User and group management
• Custom deployment and mass agent installation
• Permission and access controls

Security Robust security framework for data protection and compliance.

• End-to-end encryption (RSA 2048/4096-bit, AES 256-bit)
• ISO/IEC 27001:2022 certified
• Two-factor authentication (2FA), SSO, customizable password policies

Collaboration Tools Integrated communication and collaboration features for effective support.

• Instant messaging, audio/video calls
• Screen annotation and drawing tools
• File and clipboard sharing

Integration & Customization Flexible integration and branding options to fit organizational needs.

• API and WebAPI2 for third-party integration
• Custom branding, logos, and access points
• Command-line and workflow customization

Performance & Reporting Comprehensive reporting and session recording for audit and analysis.

• Detailed session logs and technician performance reports
• Automatic session recording
• Transparent reporting for compliance

Benefits

Enhanced IT Support Efficiency Enables rapid problem resolution and proactive maintenance.

• Reduces downtime with instant remote access
• Supports multiple devices and sessions simultaneously

Strong Security & Compliance Protects sensitive data and meets industry regulations.

• Ensures encrypted connections and strict access controls
• Certified for information security management (ISO/IEC 27001:2022)

Flexible Deployment & Scalability Adapts to diverse organizational requirements.

• Cloud and self-hosted options
• Unlimited device management and user scalability

Improved User Experience Streamlines both technician and end-user workflows.

• Simple, intuitive interface
• Minimal installation requirements and fast connection setup

Cost-Effective Solution Offers value with all-inclusive licensing and no hidden add-ons.

• Concurrent licensing, free trial, and education pricing
• Centralized management reduces administrative overhead