Infortel Select, ISI's flagship cloud service, is a comprehensive call detail reporting (CDR), accounting, and analytics solution designed to unlock valuable insights from Unified Communications (UC) platforms. It integrates seamlessly with major UC systems such as Cisco (CUCM and UCCX), Webex Calling, Microsoft Teams, and Avaya, providing organizations with deeper, customizable, and single-screen visibility into customer, partner, and employee call activities. This cloud-based platform goes beyond basic CDR, turning communication data into a strategic asset that drives performance and productivity. It helps organizations understand telecom usage and expenses for intelligent business decisions, improve customer experience by revealing performance metrics, and simplify call compliance through complete activity visibility and on-demand search tools. Deployed securely via Microsoft Azure, Infortel Select ensures data integrity and privacy with advanced security features, AES 256-bit encryption, and compliance with SSAE, PCI, HIPAA, HITRUST, and FERPA standards.

Features & Benefits

• Multi-Platform UC Integration
  • Seamlessly integrates with Cisco (CUCM/UCCX), Webex Calling, Microsoft Teams, and Avaya for comprehensive call data analysis.
• Secure Cloud Deployment
  • Hosted on Microsoft Azure with AES 256-bit encryption and compliance with SSAE, PCI, HIPAA, HITRUST, and FERPA standards.
• Single Sign-On (SSO)
  • Enhances security with multi-factor authentication support, saving time and resources.
• API Access
  • Provides a powerful, automated gateway to unified communications data sources for alternative data access.
• Queue Analytics
  • Offers secure call journey visibility and insights, including calls in queue, agent availability, and abandon rates, without full contact center deployment.
• Call Accounting
  • Helps understand telecom usage and expenses, allocate costs, and optimize telecom system value.
• Performance Data
  • Provides call metrics and visibility to identify high/low performers and monitor call volumes for staffing.
• Call Compliance
  • Simplifies compliance with complete call activity visibility and fast, flexible, on-demand ad hoc search tools for historical data.