Overview

Acts as the central hub for managing complex airline orders in detail, providing a single source of truth across all systems. It allows airlines to manage a wide range of retail products and services, transitioning from traditional flight-centric operations to comprehensive retail management. Seamlessly integrating with other iRetail components—such as Offer, Stock, and Product Catalogue—and external systems like Payment hubs, Order Accounting, and Delivery providers, iRetail Order streamlines and simplifies operations across the airline and partner ecosystem.

Key product components and features:

• Order Lifecycle Management: Facilitates complete order handling, from creation, retrieval, and servicing to cancellations, payments, and order history. It ensures order integrity, documentation, and notifications through a comprehensive order repository.
• Offer Integration: Allows seamless integration with third-party offer management systems to support dynamic and complex retail scenarios, ensuring efficient offer-to-order transitions.
• Real-Time Delivery & Settlement: Provides One Order-certified delivery capabilities, enabling real-time settlement with ERP systems. Includes adaptors for accounting, delivery, and settlement systems to ensure smooth, real-time operations.
• Disruption Management: Coordinates with product catalogs, stock management, and third-party disruption systems to manage and mitigate service disruptions efficiently, ensuring a seamless customer experience.
• Stock Management: Automates stock management based on default rules, product attributes, and real-time order updates.
• AI/ML-Driven Rules: Leverages AI and ML to drive rule-based order processes, enhancing decision-making and operational efficiency.