Overview

A robust connectivity gateway that enables seamless integration between the iRetail platform and third-party systems within the airline and its partner ecosystem. Providing flexible, modular, and scalable APIs ensures interoperability across various operational systems, allowing airlines to streamline processes, enhance customer experiences, and optimize their business models.

Key product components and features:

• Customer Relationship Management: Integrates with CRM systems to synchronize customer data, ensuring a personalized experience by delivering relevant, data-driven offers and managing customer interactions across all touchpoints.
• Revenue Management System: Facilitates real-time data exchange with RMS for dynamic pricing, demand forecasting, and inventory control, ensuring revenue optimization and alignment with market conditions.
• Passenger Service System: Ensures smooth communication between the airline's order management system and PSS for booking synchronization, seat allocation, ticketing, and service updates, bridging legacy systems with modern operations.
• Loyalty Systems: Connects with the airline's loyalty programs, enabling real-time accrual and redemption of points, tier management, and personalized offers based on loyalty status, fostering deeper customer engagement.
• Analytics: Seamlessly integrates with analytics platforms, providing access to customer behavior, sales performance, and operational data for insights that drive data-driven decision-making and strategic improvements.
• Content Management System: Syncs with CMS platforms to ensure consistent, up-to-date content (e.g., product descriptions, images, and offers) across all digital channels, enhancing customer engagement and accuracy.
• Non-Air Systems: Facilitates integration with non-airline partners (e.g., hotels, car rentals, and other ancillary services), enabling airlines to create comprehensive travel packages and manage offers for both air and non-air services.
• Payment Service Providers: Connects with PSPs and third-party hubs to manage payments, refunds, and financial transactions, ensuring secure and efficient processing in compliance with regional and global regulations.
• Revenue Accounting & Settlement: Integrates with revenue accounting and settlement systems to automate financial reconciliation, ensuring accurate, real-time financial settlements and reporting.
• Third-Party Offer Engines: Enables seamless integration with third-party offer engines to expand the airline’s product and service offerings, ensuring that.
• Third-Party Order Management Systems: Connects with external OMSs for enhanced order processing capabilities, ensuring that orders placed through partners or third-party channels are managed cohesively within the airline’s central order system.