Work smarter, not harder

IQVIA Orchestrated Customer Engagement (OCE) embeds real-time intelligence into user workflows so commercial teams can personalize and optimize HCP engagements.

Rethink Engagement. Redefine Value.

More stakeholders, more channels and higher expectations require life science companies to take a smarter approach to customer engagement. Meet HCPs on their terms with seamless, personalized engagements that fulfills changing needs and improves results. IQVIA OCE bridges intelligence with experience for HCPs and commercial teams alike. Intelligent connections across the commercial ecosystem improve collaboration across teams, drives HCP-centric experiences, and enables user-centric smart workflows for better decision making.

Whats new?

Renovate your Sales Model. Upgrade Customer Outcomes

Watch this demo video and learn how OCE Personal, an integrated CRM, seamlessly incorporates actionable insights directly into the user interface. By modernizing the sales model and enabling full collaboration across team members, OCE Personal empowers sellers with smarter and more effective customer engagements, allowing organizations to optimize sales models, elevate customer outcomes, and reinvent HCP engagement.

Work smarter, not harder

OCE+ adds IQVIA’s Next Best Recommendation Engine to our industry-leading Orchestrated Customer Engagement (OCE) platform.   Embedded intelligence provides insights in daily workflows to make taking action easy.  The result. Better HCP experiences, improved productivity, and increased ROI for life sciences companies.

IQVIA, Alibaba & Salesforce: The Future of Life Sciences in China

Review this on demand webinar recording for insights from our experts. Learn about the first life sciences industry collaboration to deliver Salesforce-based commercial and clinical solutions on Alibaba Cloud hosted in China, including IQVIA’s Orchestrated Customer Engagement (OCE) suite, designed to be compliant with Chinese data residency regulations.

Intelligence-powered commercial teams

Download the OCE Fact Sheet to explore how IQVIA's Orchestrated Customer Engagement (OCE) platform connects sales, marketing, medical and other customer facing functions. Transform into a more collaborative, intelligence-powered and digitally enabled commercial team to harmonize customer engagements, foster trust, and optimize performance.