Infusion centers are under incredible pressure to treat more patients with fewer resources. iQueue for Infusion Centers unlocks capacity to safely increase patient access to life-saving services. With over 800 infusion centers, 16,000 infusion chairs, and $20,000 infusion chair/year in ROI, the platform has enabled 720,000 additional treatments per year. Infusion centers face unique operational challenges, such as managing appointments linked to clinics, labs, and pharmacies, retaining specialized nurses, and handling rising patient demand. These complexities often result in volatile workloads where resources are both under- and over-utilized within the same day. Traditional scheduling methods like grid-based templates and first-call-first-scheduled approaches fail to address these intricacies. iQueue leverages machine learning and predictive analytics to optimize scheduling templates, level-load daily schedules across nursing staff, flag future problem days for preventive action, and identify appointments that should be rescheduled to improve the experience for both patients and staff.

Features

• Predictive Huddle Reports: Manage the day before it unfolds or look four weeks ahead with reports that include expected chair utilization, template compliance, and over/under-booking estimations.
• Midday Peak Flattening: Redistributes appointments to reduce nurse overload and improve patient flow.
• Capacity Management Tools: Helps identify and reschedule problematic appointments to maximize throughput.
• AI-Powered Scheduling Optimization: Automatically adjusts templates and flags scheduling conflicts.
• Operational Agility: Enables proactive management of bottlenecks, add-ons, and no-shows.

Benefits

• 15% Growth in Patient Volume: Centers using iQueue have increased their daily appointment capacity significantly.
• 30% Reduction in Patient Wait Times: Improved scheduling leads to faster service and better patient satisfaction.
• 50% Less Overtime: More balanced workloads reduce staff burnout and improve operational efficiency.
• Scalable ROI: $20,000 per infusion chair annually in financial return.
• Improved Nurse Productivity: Level-loaded schedules reduce stress and increase efficiency.
• Real-World Impact: University of Kansas Cancer Center increased daily appointments from 98 to 117, adding an entire day of treatment per week.