ServiceNow Inventory Management is a comprehensive solution designed to simplify the process of tracking and managing field technician trunk stock. It offers features for easy sourcing, transfers, and replenishment of inventory, helping organizations maintain stock integrity and improve field service operations.

Key Features

Part Sourcing Enables efficient part acquisition

• Search for multiple parts from mobile devices
• Request parts easily on-the-go

Peer-to-Peer Transfers Facilitates inventory sharing between technicians

• Streamlined part transfers between peers
• Proactive notifications for transfer requests

Stock Replenishment Maintains inventory levels without work order association

• Replenish trunk stock independently
• Preserve inventory integrity during restocking

Barcode Scanning Enhances mobile inventory management

• Field technicians can use barcode scanning
• Simplifies stock tracking and updates

Benefits

Reduced Administrative Burden Streamlines parts-related processes

• Simplifies transactions for technicians
• Automates inventory management tasks

Increased First-Time Fix Rates Ensures technicians have necessary parts

• Easy access to required inventory
• Efficient sourcing of additional parts

Enhanced Technician Effectiveness Improves field inventory management

• Mobile access for on-the-go stock management
• Simplified peer-to-peer part swaps

Boosted Customer Satisfaction Accelerates issue resolution

• Faster problem-solving capabilities
• Reduces the need for additional dispatches