Intradiem's Back Office Automation platform standardizes data, connects disparate systems, and monitors employee activity to drive productivity and lower operational costs. It supports both on-site and remote back-office teams by detecting performance drags and providing real-time prompts and assistance. The technology offers data-rich descriptive analysis of employee performance, enabling managers to identify high performers and those needing coaching. Key features include monitoring for idle time and unauthorized activity, with real-time desktop reminders and offers of assistance. Productivity reports provide uniform visibility and real-time insights between back-office systems and employee workstations. By automating critical tasks like claim processing and dispute resolution, the platform addresses inefficiencies caused by legacy systems and manual processes, creating a unified flow of intelligence and productivity across operations. This leads to more consistent customer satisfaction and empowers managers with deeper insights into workforce performance.

Features & Benefits

• Idle Time Monitoring: Detects mouse and keyboard inactivity and delivers real-time desktop prompts with offers of assistance.
• Unauthorized Activity Detection: Identifies excessive time spent in non-work applications and sends real-time reminders or assistance offers.
• Productivity Reporting: Provides uniform visibility and real-time insights between back-office systems and employee workstations.
• Real-time Productivity Improvement: Automates processes to improve productivity in real time, supporting employees throughout the workday.
• Standardized Data and Unified Flow: Standardizes data formats and connects systems into a unified flow, creating efficiency and productivity.