The Intershop Commerce Platform is a powerful, cloud-based solution designed to manage essential e-commerce functionalities for businesses. It enables organizations to connect with customers, create engaging and personalized experiences across all sales channels and touchpoints, update product information, and track orders efficiently. The platform leverages AI-powered algorithms for data-driven personalization in search and recommendations, and offers low-code integration capabilities, notably reducing SAP implementation efforts. Its Experience Management features allow for tailored content, product recommendations, and targeted promotions, while Product Information Management ensures accurate and detailed product data across all channels. Order Management capabilities streamline fulfillment processes, and the Customer Engagement Center helps build relationships and anticipate customer needs. The BI Data Hub provides robust data collection and analysis for informed business decisions. Built on a microservices architecture and hosted on Microsoft Azure, the platform is secure, flexible, and scalable, supporting continuous updates and headless commerce approaches. It offers out-of-the-box B2B capabilities, including adaptable tools for corporate structures and sales regions, and self-service options for customers. Intershop also provides implementation services, training, and customer success support through its extensive partner network.

Features & Benefits

• Commerce Management: Control all sales channels and touchpoints for a consistent customer experience.
• Search & Recommendations: Create personalized user experiences with AI-powered algorithms.
• Integration Hub: Offers low-code integration, significantly reducing implementation efforts, especially for SAP.
• Experience Management: Deliver unique shopper experiences with custom content, recommendations, and promotions.
• Product Information Management: Provide accurate product details across all channels to build trust and drive sales.
• Order Management: Connect all aspects of the ordering and delivery process for efficient fulfillment.
• Customer Engagement Center: Build relationships and increase sales by anticipating customer needs and offering support.
• BI Data Hub: Uncover user needs and improve processes with robust data collection and analysis.
• SaaS Commerce Solution: Minimize costs and risk with a solution tailored for complex businesses and product lines.
• Cloud-Based Platform: Secure, flexible, and accessible on the Microsoft Azure cloud with continuous updates.
• Microservices Architecture: Add new functionality incrementally without major migrations.
• Open API Architecture: Extend the platform and integrate with crucial systems seamlessly.
• Headless Commerce: Create unique experiences and custom content quickly for any device.
• Out-of-the-box B2B Capabilities: Adaptable tools and templates for corporate structures, workflows, and sales regions, with customer self-service options.