What is Unified Communications?

With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.

• **Desk Phone: **Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.
• **Laptop: **The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
• **Mobile Device: **Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.
• **Integrated with Contact Center: **Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Unite.

Features

• **Auto Attendant: **Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
• **Hunt Groups: **Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them..
• **Presence: **Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
• **Integrations: **Build greater efficiency into customer interactions. Integrate voice, video, messaging, and contact center functionalities.
• **Unite Rooms: **Keep your remote and in-office workforce even more connected by extending the powerful collaboration capabilities of Unite to any conference room, giving an integrated experience for video conferencing and screen sharing.
• **Company Messaging: **Let customers communicate with your business the way they want, through texting. Enable your business phone number for SMS/MMS.
• **AI Assistant: **Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.

Benefits 

An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Unite:

• Cost Savings - Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform. - Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective. - Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.
• Increased Productivity and Collaboration Tools - Keep employees connected with real-time communication options even when they are away from the office. - Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications. - Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.
• Improved Customer Experience - Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer. - Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries. - Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.
• **Increased Security and Compliance: **With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.
• Increased Reliability - Unite comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime. - Seven years of J.D. Power certification for technical support services.