Unite For Teams Advanced

Seamlessly Integrate Advanced Calling, SMS, and More into Microsoft Teams—No Extra Phone License Needed

Unite For Teams Advanced: All-in-One Solution Unite for Teams Advanced is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.

Unite For Teams Advanced: Seamless Communication & Collaboration Intermedia enhances Microsoft Teams by streamlining communication, improving customer interactions, and boosting productivity for businesses using MS Teams.

• **HIGH-QUALITY PHONE CALLS: **Enjoy crystal-clear, reliable phone calls without leaving the Teams app, all backed by our 99.999% uptime.
• **ADVANCED CALL CENTER: **Boost efficiency with call center features like queues, monitor, whisper, barge, and wallboards.
• **CALL QUEUE MANAGEMENT: **Optimize call handling and ensure no call goes unanswered.
• **BUSINESS SMS: **Send and receive text messages seamlessly from within Teams.
• **GLOBAL CONNECTIVITY: **Stay connected with unlimited calling minutes and free calls to 33 countries.
• **PRESENCE SYNC: **Sync presence between Teams and Unite to avoid interruptions and maintain workflow.
• **ADVANCED CALL ANALYTICS: **Gain valuable insights into your call performance with detailed analytics.
• **30-DAY ROLLING ARCHIVING: **Automatic 30-day rolling retention of SMS, call history, recording, and voicemails.
• **CRM INTEGRATIONS: **Connect effortlessly with popular CRM platforms like Salesforce, ServiceNow, and more.
• **LOBBY/CONFERENCE ROOM SUPPORT: **Enhance communication in shared spaces with lobby and conference room phone support.

Features

• **SEAMLESS INTEGRATION: **Integrate Unite’s advanced cloud-based phone system directly into Microsoft Teams – no need for an additional Teams Phone license.
• **SINGLE APP EXPERIENCE: **Consolidate communication and collaboration tools right in your Teams app, reducing complexity and simplifying the user experience.
• **BUSINESS CONTINUITY: **With Unite for Teams Advanced, you can still make calls via the mobile or web app if Teams experiences an outage.
• **ADVANCED CALL MANAGEMENT: **Optimize call handling and enhance communication with features like call queues, monitor, whisper, and barge.
• **EXCEPTIONAL SUPPORT: **Get exceptional support from Intermedia, a trusted Microsoft Gold Partner and JD Power-certified leader.