Take Business Texting to a New Level

Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.

• **Fast Customized Responses: **Send customers instant, customized responses directly from subject matter experts.
• **Effective Communications: **Assign labels (like Sales or Customer Support) to phone numbers for clearer outbound communication.
• **Always Accessible: **Respond to customer messages from anywhere using our business text services through the Unite Mobile and Desktop apps.

Two Ways to Communicate with Customers in Intermedia Unite Now you have two ways to interact with customers via text using the Unite Desktop and Mobile apps.

• STANDARD BUSINESS SMS: Unite is set up to communicate via SMS (text) and MMS (images) from a user's personal business number -- person-to-person messaging.
• COMPANY MESSAGING: Company Messaging is SMS and MMS communication from a company's main business number or toll-free number.

Features

• **INCREASE CUSTOMER ENGAGEMENT: **Let customers communicate with your business the way they want.
• **INCREASE EMPLOYEE BANDWIDTH: **Reduce inbound call volume by utilizing SMS messaging and MSS options.
• **STREAMLINE NOTIFICATIONS: **When a user claims a text thread, notifications to the rest of the team stop.
• **PERSONALIZE CONVERSATIONS: **Save customer contacts to Unite for easy identification in future interactions.
• **INCREASE OUTREACH: **Send outbound text messages to any US or Canadian phone number or saved contact.