Overview

Intergraph Computer-Aided Dispatch (I/CAD) is a comprehensive solution for public safety agencies, designed to optimize dispatch operations and enhance emergency response efficiency. By integrating call handling, dispatching, intelligent mapping, and resource management into a single platform, I/CAD provides real-time situational awareness. The system supports multi-agency collaboration, data analysis, and mobile dispatching, enabling responders in the field to stay connected and updated. It is highly customizable, scalable, and built for performance, offering a unified, flexible solution for various public safety workflows and large-scale operations.

Features and Capabilities

• Call Handling & Dispatching:
  • Streamlines call-taking and dispatching with integrated voice and data.
  • Provides a unified view of calls, events, and units for dispatchers.
  • Automatically recommends resource assignments based on location, availability, and skill.
• Mobility:
  • Enables mobile dispatch capabilities on laptops, smartphones, and tablets.
  • Field personnel can update event details and access critical data in real-time.
  • Facilitates two-way communication between dispatch centers and field responders.
• Mapping:
  • Provides intelligent mapping with dynamic updates and real-time location tracking.
  • Integrates with third-party GIS data for enhanced map graphics.
  • Supports multi-source mapping to incorporate external map services and overlays.
• Reporting & Analysis:
  • Includes built-in analytics for operational insights and performance management.
  • Allows creation of customized reports, including event, unit, and call data.
  • Provides tools for ad-hoc analysis, helping users make data-driven decisions.
• Integration:
  • Easily integrates with Hexagon and third-party systems for multi-agency interoperability.
  • Offers tools for both pre-built and custom interface development.
  • Supports CAD-to-CAD communication for seamless coordination with other dispatch systems.
• Support for Large Events & Incident Command:
  • Provides tools for managing large-scale events, including staging areas and event chronology.
  • Enhances incident command workflows, ensuring smooth coordination during complex operations.
• Upgraded Platform Support:
  • Supports modern enterprise platforms, ensuring compatibility with the latest technologies.
  • Includes support for Windows 10, SQL Server 2016, and Oracle 12.2, ensuring seamless operation across a range of platforms.