Intercom is a comprehensive customer communication platform designed for internet businesses to engage with customers personally and at scale. It offers integrated products for sales, marketing, product, and support teams. This plugin allows for the easy addition of the Intercom Messenger to a Dukaan store, enabling immediate chat with website visitors and customers. Key features include a collaborative Team Inbox for managing customer queries, Outbound Messages (email, push, in-app) to drive engagement and conversions, and a Help Center for self-serve support. Additionally, it provides Product Tours for onboarding and feature highlighting, Custom Bots for lead qualification and inquiry triage, and Resolution Bot for automated customer question answering, freeing up human agents for more complex interactions.

Features & Benefits

• Team Inbox: Provides a collaborative, shared, and customizable inbox for answering customer questions.
• Outbound Messages: Enables targeted email, mobile push, and in-app messages to encourage customer actions and conversions.
• Help Center Articles: Facilitates the creation of a knowledge base for customers to find self-serve support.
• Product Tours: Helps onboard and support customers, highlighting new features with guided tours.
• Custom Bots: Allows for the creation of customized bots to qualify leads and triage support inquiries.
• Resolution Bot: Automatically answers customer questions and resolves simple issues, saving team time.