TCN’s Interactive Voice Response (IVR) is a cloud-based automated customer service solution that enables businesses to meet caller needs efficiently. It acts as the front door to your business, setting the tone for customer engagement by offering clear, easy-to-use self-service options. The IVR system is designed for quick setup, real-time adaptability, and seamless integration with other contact center tools.

Features

• Easy Setup: Design a customized IVR system in hours, not weeks.
• Cloud-Based: Make changes instantly based on business needs.
• Self-Service Options: Reduce wait times and improve customer satisfaction.
• Automated Call Routing: Direct calls to the right agents using contextual data.
• Surveys: Collect real-time feedback via outbound and pre/post-call surveys.
• Secure Payments: PCI-compliant payment processing available 24/7.
• Agent Assist: Provide agents with caller context and recommended responses.
• Business Intelligence: Gain insights into IVR performance and customer behavior.
• Outbound Messaging: Send reminders, updates, and allow customer interaction.
• Voicebot Flows & Navigation: Customize menus and flows for optimal user experience.
• Multilingual Support: Choose from dozens of languages and accents.
• Professional Voice Recordings: Maintain brand consistency across channels.

Benefits

• Time & Cost Savings: Automates routine tasks, reducing agent workload and operational costs.
• Improved Customer Experience: Clear messaging and efficient routing enhance satisfaction.
• Scalability & Flexibility: Easily adapt IVR flows to changing business needs.
• Secure Transactions: Ensures compliance and protects sensitive customer data.
• Actionable Insights: Helps identify call patterns and optimize service delivery.
• Brand Consistency: Professional recordings ensure a unified customer experience.
• Increased Accessibility: Customers can interact anytime, even outside business hours.