Doxim's Interactive Engagement solution helps businesses deliver a modern digital customer experience by wrapping regulated documents in a broader, more engaging context. In today’s digital world, consumers expect frequent, timely, and connected interactions. Doxim enables businesses to meet these expectations through new formats and channels that support greater personalization and interactivity. This leads to a targeted, relevant, and connected experience, resulting in greater customer satisfaction, increased revenue generation, and reduced support calls. Doxim provides omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Doxim's software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.

Features:

• Frequent, Timely, and Connected Engagement can remind the consumer about upcoming activity, notify them when it’s completed, and trigger follow-on communications. New formats and channels support greater personalization and interactivity, delivering an experience that is targeted, relevant and connected – for greater satisfaction, revenue generation, and reduced support calls.

• Instant, 2-Way Account Messages Instantly message customers by email or SMS/text regarding account alerts (e.g., transaction completed) or to deliver account-level information. Enable customers to respond for instant 2-way engagement.

• “In Portal” Customer Service Messaging Increase customer satisfaction and reduce call center volumes with “in portal” messaging. Rapidly respond to enquiries customers send through the customer portal or in response to a 2-way digital business message.

• Personalized, Interactive Video Interactive video provides the ‘personal touch’ needed to drive engagement, conversions, and revenue. The data-driven video follows a pre-set workflow to inject customer data, respond to customer choices, perform calculations, and deliver personalized outcomes.

• Interactive Documents When a customer portal is not ideal (e.g. for one-off or infrequent engagement), you can deliver the same personalized and interactive experience by email – direct to your customers inbox. The secure, interactive experience enclosed in the email attachment accelerates paperless adoption, reduces time-to-pay, and delivers the ultimate modern CX.

• Orchestrated Email Marketing Campaigns Grow your sales and Customer Lifetime Value (CLV) with personalized, orchestrated email marketing campaigns to segmented lists. Deploy automated, multi-step, trigger-based campaigns that respond to customer actions.