NICE Interaction Recording provides comprehensive recording solutions for contact centers, capturing voice, screen, and digital interactions. The system ensures compliance with strict regulatory standards, such as GDPR and CCPA, through advanced encryption and robust governance. Its omnichannel capabilities support seamless quality management and performance optimization across all customer touchpoints. Designed for scalability, it integrates with multiple ACDs, whether on-premises or cloud-based, offering centralized data management for streamlined operations. With proven reliability for complex enterprises, NICE delivers actionable insights to enhance customer experiences and operational efficiency. Features:

• Omnichannel Recording: Unified platform for voice, screen, and digital interactions.
• Regulatory Compliance: Adheres to GDPR, CCPA, and other global standards.
• Data Security: Advanced encryption and secure interfaces safeguard information.
• Centralized Data Management: Efficient handling of multichannel data for streamlined workflows.
• Scalability: Flexible integration with on-premises and cloud ACDs for complex enterprises.