AI-powered intelligent process automation (IPA)

Put your information to work with intelligent process automation. Use AI to transform enterprise data and get the insights you need to work smarter and faster.

What is intelligent process automation (IPA)?

 Intelligent process automation (IPA) combines artificial intelligence (AI) technologies with automation technologies, like robotic process automation (RPA), to enable organizations to respond to the real-time requirements of their customers and business. Tools such as intelligent document processing (IDP), task and process mining, and predictive analytics, provide new approaches to helping businesses gain greater control over operations. They help organizations discover much simpler ways to automate and improve business processes and decision making.

Why use AI for intelligent process automation?

Respond to changing requirements

Before you can automate or improve your processes, you must understand them. Intelligent process automation provides the tools to gain a full understanding of your business processes and the data that drives them. This insight is what enables you to drive down operating costs or speed up cycle times as needed.

Get more value from your business content

Over 80 percent of business processes are document-centric, according to Gartner. Content is the fuel of business processes—but most of it is locked in documents. Intelligent document processing gives you the key to unlock that data and use it as your competitive advantage in performance and understanding.

Ensure peak process performance

Process and task mining tools provide detailed data about business processes that shows where they are working and where time and money are being wasted. This insight enables businesses to perfect process performance and optimize the use of resources. Predictive analytics make decision-making about technology investments easy.

Intelligent automation—usage scenarios

Banking & Financial Services

Intelligent process automation is used to improve process performance and profitability in customer onboarding, trade finance, and Know Your Customer (KYC) processes. Discovering and understanding the interactions of people, processes, and content involved in customer and employee experience accelerates successful digital transformation for banks and financial institutions.

Insurance

Intelligent process automation is used to reduce manual tasks in insurance processes such as claims processing, policy administration, and forms processing. When insurers gain insight into every step of the policy administration and claims management lifecycles, they are able to identify the best opportunities to improve customer experience, increase efficiency, and reduce costs.

Healthcare

Intelligent process automation is used to improve the patient experience, as well as the employee experience, in processes such as scheduling, billing, and patient registration. Streamlining paper-based business processes enables organizations to reduce costs and improve their quality of service.

Transportation & Logistics

Shippers and supply chain organizations use intelligent process automation for data entry, order management, and invoice processing. Automated processing and archiving of shipping documents enables more efficient operations and faster transactions.