Achieve personalized customer interactions and engagement

Benefit from full-fledged, enterprise-wide centralized data platform capabilities that leverage the power of Microsoft Fabric. The Backbase Intelligence services integrate AI and ML into our Engagement Banking Platform to maximize automation and straight-through processing (STP), unlocking truly personalized customer interactions and engagement across all digital channels.

Create a true 360° customer view

Eliminate data silos Seamlessly unite data from multiple sources, touchpoints, and platforms to power truly differentiated customer experiences. Unlock a deeper and more accurate understanding of each customer’s needs while enabling faster processing of requests.

Ready-to-go algorithms

Pre-built journeys, powered by AI Go to market faster with pre-embedded AI/ML capabilities for journeys like onboarding and origination (AML, ID&V) and loan application credit scoring, as well as decisioning, financial wellness, credit scoring, spending patterns and insights, and many more.

Orchestrate all your data into one platform

Unlock value and insights at scale The full centralized data platform solution can integrate with any data source within your bank and leverage the power of Big Data analysis. That helps to drive insights and AI/ML, allowing you to enhance the customer experience through automation.

Offer your customers true peace of mind

Achieving data privacy with security & governance Leveraging the most modern technologies like Azure Purview, our security and governance processes will help you ensure security, privacy, and anonymity of data.

Capabilities

• Data Lakehouse
• Data Ingestion
• AI & ML
• Analytics
• BI Reporting
• Anonymization
• Real-Time Analytics
• Segmentation
• Data Science