Your always-on digital assistant that answers customer questions, captures leads and books appointments directly from your website.

Intellegam Web Assistant is an AI-powered digital assistant built for the automotive industry. It handles inbound website enquiries with human-like fluency, answering technical vehicle questions, supporting model comparisons, responding to service and maintenance queries and turning online traffic into qualified sales and aftersales leads – all while creating a faster, more engaging online experience that builds customer confidence and drives conversions.

Features

• **Instant responses for vehicle queries: **Answer customer questions about vehicles, trims, features, accessories and pricing instantly, 24/7. Powered by OEM-grade data, Web Assistant removes the need for customers to spend hours searching for answers, or calling your dealership – creating a convenient online experience that builds confidence and drives action.
• **Service and repair enquiries: **Guide customers through common service and repair questions with accurate, easy-to-understand answers. From routine maintenance schedules to complex technical queries, Web Assistant delivers clear information that helps customers make informed decisions. If it can’t find an answer, it routes complex cases to your team members.
• **Lead capture and qualification: **Turn website traffic into qualified opportunities. Web Assistant captures contact details, identifies intent and passes leads directly into your CRM or DMS. Whether it’s a new vehicle enquiry or a service request, your team receives warm leads ready for follow-up.
• **Data-driven accuracy: **All answers are powered by verified OEM-grade data, ensuring every detail, from technical specs to service recommendations, is precise and reliable. Web Assistant never fabricates information, building customer trust and protecting your brand reputation.
• **Natural, multi-lingual conversations: **Deliver human-like, intuitive conversations that feel personal and engaging. Web Assistant supports multiple languages, understands complex queries and can escalate enquiries to your team with full context when needed.
• **An integrated digital workflow: **Connect to your DMS or scheduling platform to display real-time availability and allow customers to book services, test drives or appointments instantly. Every booking is confirmed and recorded automatically with no manual steps required. For DMS, CRM or other platform integrations, please contact us to discuss.

Benefits

• **Engage web visitors instantly: **Respond to enquiries 24/7 with accurate, OEM-verified information on a wide range of customer support topics.
• **Capture more leads: **Turn casual website visitors into qualified sales and service opportunities - including direct bookings for appointments
• **Enhance your digital customer experience: **Deliver a fast, personal and mutli-lingual service to your customers - for an experience that's as unique as they are.