Intelligent call handling that supports customers and generates leads around the clock Intellegam Voice Assistant (Ask Anna) is an AI-powered call centre solution built for the automotive industry. Designed to handle inbound and outbound calls with human-like fluency, it connects directly to your DMS and booking systems to deliver real-time availability and accurate, OEM-backed information. From capturing more leads to freeing your team from repetitive calls, Voice Assistant transforms the way dealerships and OEMs engage with customers over the phone.

Features

• **Inbound call handling: **Anna handles high call volumes without adding headcount. She instantly answers routine queries, routes calls intelligently and ensures no customer is left waiting for answers. She can check service & repair information, provide pricing, book sales and aftersales appointments and more, freeing your team to focus on complex conversations that need a human touch.
• **Outbound calling for lead generation: **Fill workshop capacity and increase revenue with proactive outbound calling. Anna can contact customers with service reminders, recall notices, or sales and aftersales promotional offers, helping you convert more leads and drive repeat business.
• **DMS or Booking System integration: **By connecting directly to your DMS or scheduling platform, Anna can provide live availability, book appointments and updates records in real time. Customers can schedule services or test drives during a single call, with no manual data entry required from your team. To check if your DMS integration is available, please contact us for more information.
• **Zero Hallucinations: **Your customer can trust every word that Anna says – and that’s what sets her apart from other AI tools. Anna’s answers are powered by verified OEM data and she never makes up information. From technical details to service intervals, every response is grounded in approved sources, building customer trust and protecting your brand reputation.
• **Natural, multi-lingual conversations: **Anna delivers human-sounding conversations that feel personal and effortless. She supports multiple languages, understands complex queries and seamlessly hands over to your team when needed, with full context preserved to maintain a smooth customer experience.
• **Enterprise-grade security: **Keep customer data safe with enterprise-level protection. Anna is ISO 27001 certified, GDPR compliant and uses advanced encryption standards to safeguard every interaction, ensuring your compliance and your customers’ confidence.

Benefits

• **Answer every call, every time: **Reduce missed calls and abandoned enquiries with always-on support for your customers and prospects.
• **Generate more leads: **Use proactive outbound calling campaigns to create leads for both sales and aftersales teams
• **Deliver a better customer experience: **Offer natural conversations in multiple languages, backed by accurate OEM data.