Our Offering: Integration Ops as a Service

Welcome to ONEiO’s Integration Ops, where we transform integration from a costly and complex project into an ongoing, reliable service. Whether you're looking for complete integration management or prefer to maintain control with expert support, our offering is built to match your needs.

Integration Lifecycle Management Explained

Integration management consists of four key phases

Plan

Defining the integration scope, specifications, and expected outcomes to align with business objectives.

Implement

Configuring integrations, conducting testing, and deploying them into production.

Operate

Ensuring integrations function as required, remain aligned with business needs, and adapt to changes.

Monitor

Ensuring integrations are available 24/7, detecting issues, and resolving them proactively.

Each service tier determines how responsibilities are shared between ONEiO and the customer, based on the level of competence and resources the customer has in-house.

Find the Right Service Tier for You

ONEiO ensures that the integrations remain operational, secure, and continuously updated across all service tiers. Our service levels support even the most business-critical integration operations with 24/7 end-to-end monitoring, enterprise-grade security, and high availability. Customers benefit from built-in monitoring, automation, and integration health insights without worrying about integration maintenance. Each service tier determines how responsibilities are shared between ONEiO and the customer, based on the level of competence and resources the customer has in-house. Our Integration Ops offering is designed to support customers at different levels of integration management. Choose the service tier that best suits your needs.

Managed Approach to Integrations

ONEiO provides Integration Ops, allowing service providers to choose the level of control they retain over their integrations.

Self-managed

You maintain full control while leveraging ONEiO’s platform and automation.

Co-managed

You manage key business processes, while ONEiO provides operational support and monitoring.

Fully-managed

ONEiO handles the entire integration lifecycle, allowing you to focus entirely on service delivery.

Fully-Managed

This tier is designed for customers who want to offload the entire integration lifecycle to ONEiO, allowing us to act as their dedicated integration team.

What's included

• Plan: ONEiO works with the customer to define and optimize integration requirements.
• Implement: Customers simply request integrations, and ONEiO fully configures, tests, and deploys them.
• Operate: ONEiO acts as the customer’s full-blown integration operations team as a service (or part of their wider team), ensuring integrations function as intended without requiring customer involvement. We take full responsibility for change management related to process and system changes, ensuring seamless adaptation while keeping integrations aligned with evolving business needs.
• Monitor: ONEiO proactively monitors and resolves issues automatically before they impact operations, ensuring continuous optimization without the need for customer intervention.

Ideal for

Customers that want to focus entirely on business operations while trusting ONEiO to manage and run their integrations end-to-end as a dedicated service capability.

Co-Managed

This tier is designed for customers who want operational support but can decide how much they want to handle themselves.

What's included

• Plan: The customer defines the requirements, with ONEiO providing guidance and best practices.
• Implement: The customer can choose to configure all or certain types of integrations independently or with ONEiO’s expert assistance.
• Operate: Customers decide which parts of managing integrations they want to take ownership of, such as reacting to alerts or making configuration adjustments, while ONEiO ensures integrations remain stable. ONEiO can participate in the customer's change management process, or the customer can participate in change management run by ONEiO, ensuring smooth adaptation to process and system changes.
• Monitor: ONEiO proactively monitors integrations, alerts the customer about potential failures, and assists in troubleshooting based on the division of responsibilities.

Ideal for

Customers looking for a flexible approach where they can define their level of involvement while leveraging ONEiO’s Integration Ops as scalable and predictable capability without traditional integration investments.

Self-Managed

This tier is designed for customers who have the competence and resources to fully manage their integrations while leveraging ONEiO’s technology stack.

What's included

• Plan: The customer defines the integration scope, requirements, and expected outcomes.
• Implement: The customer is responsible for configuring, testing, and deploying integrations using ONEiO’s platform.
• Operate: The customer ensures integrations function correctly, makes necessary adjustments, and handles all change management related to process and system changes.
• Monitor: ONEiO provides real-time monitoring and alerts, but the customer must take action to investigate and resolve any issues.

Ideal for

Customers with strong internal integration teams who want full control but rely on ONEiO's domain-specific solution to ensure predictable pricing as well as future-proof technology and operations.