Overview

Gentrack's Integration Layer is a core component of the g2.0 suite, designed to provide utilities with an extensible, scalable, API-first, and event-driven Customer Information System (CIS). This architecture ensures flexibility and adaptability in a dynamic and evolving industry landscape. By facilitating seamless integration with third-party applications, it empowers utilities to innovate rapidly, avoid vendor lock-in, and streamline operations. The Integration Layer is eco-friendly and allows third-party applications quick access to customer, service, and contract data, thereby supporting rapid deployment and reducing time-to-market for new services.

Features and Capabilities

• API-Led Connectivity: Enables simple and efficient integration with various third-party applications, ensuring streamlined operations and enhanced service delivery.
• Composable Architecture: Allows for rapid deployment and flexibility by enabling the composition of various services and applications, facilitating quick adaptation to market changes.
• Eco-Friendly Data Access: Provides third-party applications with quick and secure access to customer, service, and contract data, promoting efficient data utilization and supporting sustainability initiatives.
• Scalability: Designed to grow with the business, supporting utilities of various sizes and adapting to increasing data volumes and user demands without compromising performance. ​
• Market and Region Agnostic: Capable of serving utilities across different markets and regions, including energy, water, broadband, and heat services, ensuring broad applicability and flexibility.
• Support for Non-Commoditized Products: Extends beyond traditional utility services to support a range of non-commodity products, enabling utilities to diversify their offerings and explore new revenue streams.
• Rapid Innovation and Testing: Allows real customer data to be accessible by third-party applications, facilitating swift innovation and testing without impacting core business operations.