NICE Actimize's Integrated Fraud Management (IFM) solution is a comprehensive fraud prevention system designed to protect financial institutions and their customers from various types of fraud across multiple channels and payment types. The solution leverages advanced artificial intelligence (AI) and machine learning technologies to provide a holistic approach to fraud detection, investigation, and prevention.

Key Features

AI-Driven Fraud Prevention IFM incorporates AI throughout its fraud prevention processes, enhancing the system's ability to detect and combat fraudulent activities. The AI-powered system offers

• :Intent-based advanced AI for more accurate fraud detection
• Hyper-granular profiling for detailed customer behavior analysis
• Collective industry intelligence to stay ahead of emerging fraud trends

Comprehensive Fraud Management The solution covers all aspects of fraud management, including:

• Detection of suspicious activities
• Strategy development for fraud prevention
• Investigations and case management
• Operational support for fraud teams

Multi-Channel Protection IFM safeguards transactions and customer interactions across various channels, ensuring comprehensive coverage:

• Online banking platforms
• Mobile applications
• ATM transactions
• Point-of-sale systems
• Call centers

Advanced Analytics The system employs agile advanced analytics to:

• Identify patterns and anomalies in customer behavior
• Assess risk levels for transactions and activities
• Adapt to new fraud schemes and techniques

User-Friendly Tools IFM provides easy-to-use tools for fraud management teams:

• Claims processing interfaces
• Investigation management systems
• Reporting and analytics dashboards

Intelligent Data Orchestration The solution integrates and analyzes data from multiple sources:

• Customer transaction history
• Account information
• External data feeds
• Industry-wide fraud intelligence

Benefits

Enhanced Fraud Prevention By leveraging AI and advanced analytics, IFM significantly improves fraud detection and prevention capabilities, reducing financial losses for institutions and their customers.

Improved Customer Experience The system's ability to accurately distinguish between legitimate and fraudulent activities helps minimize false positives, reducing unnecessary friction for genuine customers.

Operational Efficiency With user-friendly tools and automated processes, IFM streamlines fraud management operations, allowing teams to work more efficiently and focus on high-priority cases.

Regulatory Compliance The solution is designed to align with regulatory requirements, helping financial institutions maintain compliance with industry standards and regulations.

Adaptability to Emerging Threats By continuously learning from new data and leveraging collective industry intelligence, IFM remains effective against evolving fraud tactics and emerging threats.

NICE Actimize's Integrated Fraud Management solution offers a sophisticated, AI-driven approach to fraud prevention and management. By combining advanced technologies with comprehensive coverage across channels and payment types, IFM provides financial institutions with a powerful tool to protect their assets and customers from fraudulent activities while maintaining operational efficiency and regulatory compliance.