INSOMNIAC XpressCollect and XpressPay offer self-storage facilities modern amenities for tenant convenience, including mobile payments and automated online collections. This system is designed to increase cash flow and save time by providing convenient and flexible payment options. Key features include easy setup, direct integration with Property Management Systems (PMS), caller recognition, and bilingual tenant service. The automated system accepts payments 24/7, notifies tenants of past-due accounts, and sends payment receipts via text and/or email. Benefits include improved customer convenience, enhanced fraud protection, and reduced collection efforts. XpressCollect automatically scans the PMS for delinquent tenants, tracks all outbound collection calls and notifications, and sends real-time reminders. Tenants receive a payment link and can pay via phone or mobile device through XpressPay, which also supports balance inquiries and paid-thru dates. This solution frees up managers to focus on customer service and sales calls, while helping tenants resolve simple requests independently.

Features & Benefits

• Automated Payment Processing: Accepts payments 24/7, notifies tenants of multiple past-due units, and sends payment receipts via text/email.
• Seamless PMS Integration: Integrates directly with existing Property Management Systems for efficient data flow.
• Tenant Convenience: Offers mobile payments, simplified payment links (no login required), and bilingual support.
• Operational Efficiency: Reduces manual collection efforts, frees up manager time, and provides extensive reporting for insights.
• Enhanced Security: Includes added fraud protection and recorded collection calls for tracking and compliance.