INSOMNIAC® Live! is a comprehensive call center solution designed to elevate customer service for self-storage facilities. Recognizing that a significant percentage of first contacts occur via phone and that tenants often rent from the first facility they reach, this service ensures that no rental opportunity is missed. The solution offers scalable call-answering services, professional storage counselors extensively trained to assist and convert customers, and seamless real-time integration with major Property Management Software vendors. Supporting over 2,200 facilities, from REITs to single-site operations, from US-based offices, INSOMNIAC® Live! provides a reliable backup to internal teams, ensuring every call is answered, whether for full-time support or overflow during peak times. It also supports AI voice agents with human escalation for 24/7 multi-channel automation, aiming to provide a branded service experience and turn incoming calls into revenue.

Features & Benefits

• Scalable Call Answering: Customizable services to meet specific facility needs, from full-time support to after-hours coverage.
• Professional Storage Counselors: Extensively trained staff dedicated to assisting and converting self-storage customers.
• Seamless Integration: Real-time integration with major Property Management Software vendors for efficient operations.
• Multi-Channel Support: Includes AI voice agents with human escalation, supporting chat, text, email, and voicemail for comprehensive customer engagement.
• Revenue Enhancement: Aims to capture every call and convert inquiries into rentals, directly increasing facility occupancy and revenue.