INRIX Emergency Alert System (HELP Alerts) is a cloud-based platform designed for transportation agencies to deliver real-time, geofenced wireless emergency alerts (WEA) directly to motorists’ mobile phones, without requiring app downloads or pre-registration. Agencies can define affected areas on a map and instantly activate alerts for major incidents such as severe crashes, hazardous weather, or road closures. The system supports optional two-way communication, allowing stranded motorists to share their status or request assistance. Integrated with INRIX’s real-time traffic data, the platform provides agencies with precise situational awareness and enables targeted, actionable communication to travelers. This approach helps prevent secondary crashes, improves emergency response, and ensures that critical information reaches those who need it most, even when traditional communication channels are unavailable.

Key Features

Geofenced Wireless Emergency Alerts (WEA) Enables agencies to send targeted alerts to mobile phones within a defined area.

• No app download or pre-registration required
• Alerts for crashes, weather, road closures, and evacuations

Two-Way Communication Channel Allows stranded motorists to communicate with agencies.

• Drivers can share status or request help
• Agencies receive real-time feedback from affected travelers

Real-Time Traffic Data Integration Combines alerting with live traffic and incident data.

• Provides situational awareness for agencies
• Supports dynamic adjustment of alert areas

Incident Detection and Dissemination Automates detection and notification of major incidents.

• Monitors queue lengths, slowdowns, and hazards
• Sends alerts to both commercial and private vehicles

Multi-Channel Delivery Delivers alerts via text messages and automated phone calls.

• Ensures communication even if traditional channels are down
• Supports both one-way and two-way messaging

Benefits

Faster, More Effective Emergency Response Improves agency ability to manage incidents and protect travelers.

• Reduces time to notify and assist motorists
• Helps prevent secondary crashes and congestion

Enhanced Situational Awareness Provides agencies with real-time, actionable data.

• Supports better decision-making during emergencies
• Enables dynamic response to evolving incidents

Direct Communication with Motorists Ensures critical information reaches those at risk.

• No need for users to install apps or register
• Two-way channel increases safety and support