Inquiry Module by apexanalytix offers a single consolidated global view of invoice details across all enterprise resource planning software (ERPs), procure-to-pay (P2P) systems, and invoice submission methods. This self-service portal is designed to provide suppliers with 24/7 access to invoice and payment status information, empowering them to resolve issues independently and reducing the administrative burden on accounts payable (AP) departments.

Features

• Self-Service Portal: Suppliers can access invoice and payment status information at any time, reducing the need for AP help desk intervention.
• Real-Time Data Integration: Integrates with ERPs, e-invoicing solutions, and other P2P systems to provide accurate and up-to-date invoice details.
• Supplier-Led Collaboration: Suppliers can view invoice statuses, identify errors or discrepancies, and collaborate online to resolve issues.
• Value-Add Reporting: Built-in analytics and reporting capabilities allow suppliers to generate useful reports, including cash flow analysis.
• Global Support: Supports over 98% of languages covering world trade and currencies, ensuring suppliers can access information in their native language.
• Simple Search: Allows suppliers to search pending invoices and payments by various criteria, including invoice number, date, and payment terms.

Benefits

• Reduce Helpdesk Calls: Up to 80% of AP help desk calls can be eliminated, freeing up staff resources for more value-added tasks.
• Increase AP Team Efficiency: Reduces the administrative burden of miscommunication, payment delays, and disputes, allowing AP teams to focus on strategic planning.
• Rapid Return on Investment: Self-service capabilities reduce the resources required to manage supplier inquiries, resulting in tangible cost savings.
• Enhanced Supplier Satisfaction: Provides suppliers with the tools to resolve issues independently, improving their satisfaction and reducing the likelihood of disputes.
• Improved Operational Efficiency: Consolidates invoice information across global operations, ensuring accurate and up-to-date data is available to suppliers.