zenloop’s platform enables businesses to collect, analyze, and act on customer feedback across all touchpoints. It uses AI to identify key drivers of satisfaction and dissatisfaction, automatically triggering workflows and innovation projects based on customer insights. This helps organizations prioritize impactful initiatives, build a customer-centric culture, and drive continuous improvement in products, services, and processes.

Key Features

Customer Feedback Collection

• Gather feedback at every brand interaction point.
• Multi-channel survey capabilities, including NPS and satisfaction metrics.

AI-Powered Analysis

• Automatically cluster and categorize feedback topics.
• Identify and prioritize key drivers of satisfaction and dissatisfaction.

Automated Workflows & Action Plans

• Convert insights into actionable projects and initiatives.
• Trigger workflows and cross-functional projects automatically.

Stakeholder Engagement

• Involve relevant stakeholders via preferred communication channels.
• Share tailored ROI reports and project projections with decision-makers.

Integration Ecosystem

• Direct integrations with communication, project management, and customer service systems (e.g., Slack, Zendesk, Salesforce)27.

Customer Retention & Advocacy

• Automatically segment and target dissatisfied customers for win-back.
• Engage satisfied customers in advocacy and referral programs.

Real-Time Reporting

• Real-time alerts and dashboards for monitoring feedback and action status.

Benefits

Data-Driven Decision Making

• Prioritize initiatives based on real customer data and impact projections.
• Reduce manual analysis and accelerate time to action.

Customer-Centric Culture

• Embed customer insights into daily operations and innovation processes.
• Build a culture of continuous improvement and customer obsession.

Operational Efficiency

• Automate feedback analysis and workflow triggers, freeing up resources.
• Scale win-back and advocacy programs across large customer bases.

Enhanced Reputation

• Increase positive reviews and referrals by responding to feedback and acting on it.